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Store Support & Technical Bench Repair
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Tuesday, January 10, 2012 1:25 AM
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Company Overview
SITECH Mid-South is the leading supplier of positioning technologies to construction professionals in Arkansas, Indiana, Kentucky, West Virginia and East Tennessee. Operating from our network of six regional stores and service & training centers, we deliver comprehensive solutions to companies needing to perform accurate work with the world’s best precision tools: Construction lasers, total stations, data collection, GPS, construction machine control, along with supplies and accessories. Serving customers “from Concept to Completion”, our mission is to maximize customer productivity and profitability through the broad selection of high-quality products we sell and rent, backed by the extensive knowledge and experience of our sales and service associates. Additionally, our ongoing investments in state-of-the-art diagnostics, calibration and repair equipment and continuous training for our technicians ensure we provide superior repair, maintenance and calibration service for every product we represent.
Key Job Duties
Following is an overview of the key job duties required. This list is not all-inclusive, as position scope may evolve through time, and other related tasks, responsibilities and duties may be required.
• Provide stellar service to walk-in and telephone customers, with a focus on building relationships, recommending products, preparing orders, and processing payments.
• Provide front-line telephone and face-to-face service:
o Be able to demonstrate and describe the functions and features of the core products and supplies in order to counsel customers on the best solutions. (Training is provided for products and applications.)
o Provide support and/or troubleshooting on the phone, in the store and via e-mail. Answer questions, resolve issues and facilitate high customer satisfaction, involving the appropriate SITECH Mid-South and/or Trimble people as circumstances may warrant.
• Receive service and rental requests from customers to ensure proper check-in and initiation of service process. Perform bench technician work (testing, calibration, repair, upgrading, cleaning), following standard procedures to provide high-quality service in line with customer expectations and company service and revenue goals. Contact customers upon completion of services to coordinate return of equipment.
• Maintain accountability for general administrative and support processes in accordance with company policies and procedures.
o Manage store, service and support-related paperwork, forms and information requests in accordance with company policies & procedures.
o Handle assigned operational processes, such as product receiving & shipping (UPS), inventory handling & transfers, labeling products, ordering supplies, pricing management, and filing tickets.
o Under the guidance of the corporate Inventory Specialist, serve as the local coordination point for physical inventory practices and routine cycle counting initiatives.
o Maintain organized records on the company computer system as directed. Coordinate and report on all activities and operational issues with management as needed.
• Ensure the cleanliness, safety and security of the local store and service center. Communicate with Management regarding any significant issues with facilities, vehicles and other assets and equipment.
• Perform other duties as required.
What You Can Look Forward To:
• Competitive compensation and benefits package.
• Formal and on-the-job training and development.
• Resources and support you need to succeed.
• World-class products and services from the global leader in surveying and construction technologies.
• Opportunities for growth & advancement in a dynamic, growing company that values employees and customers.
Visit http://sitech-midsouth.com/st_careers.html for complete job overview and application process.
E-mail your resume and cover letter to joinus@sitech-midsouth.com, or fax to (502) 459-6600.
SITECH Mid-South is the leading supplier of positioning technologies to construction professionals in Arkansas, Indiana, Kentucky, West Virginia and East Tennessee. Operating from our network of six regional stores and service & training centers, we deliver comprehensive solutions to companies needing to perform accurate work with the world’s best precision tools: Construction lasers, total stations, data collection, GPS, construction machine control, along with supplies and accessories. Serving customers “from Concept to Completion”, our mission is to maximize customer productivity and profitability through the broad selection of high-quality products we sell and rent, backed by the extensive knowledge and experience of our sales and service associates. Additionally, our ongoing investments in state-of-the-art diagnostics, calibration and repair equipment and continuous training for our technicians ensure we provide superior repair, maintenance and calibration service for every product we represent.
Key Job Duties
Following is an overview of the key job duties required. This list is not all-inclusive, as position scope may evolve through time, and other related tasks, responsibilities and duties may be required.
• Provide stellar service to walk-in and telephone customers, with a focus on building relationships, recommending products, preparing orders, and processing payments.
• Provide front-line telephone and face-to-face service:
o Be able to demonstrate and describe the functions and features of the core products and supplies in order to counsel customers on the best solutions. (Training is provided for products and applications.)
o Provide support and/or troubleshooting on the phone, in the store and via e-mail. Answer questions, resolve issues and facilitate high customer satisfaction, involving the appropriate SITECH Mid-South and/or Trimble people as circumstances may warrant.
• Receive service and rental requests from customers to ensure proper check-in and initiation of service process. Perform bench technician work (testing, calibration, repair, upgrading, cleaning), following standard procedures to provide high-quality service in line with customer expectations and company service and revenue goals. Contact customers upon completion of services to coordinate return of equipment.
• Maintain accountability for general administrative and support processes in accordance with company policies and procedures.
o Manage store, service and support-related paperwork, forms and information requests in accordance with company policies & procedures.
o Handle assigned operational processes, such as product receiving & shipping (UPS), inventory handling & transfers, labeling products, ordering supplies, pricing management, and filing tickets.
o Under the guidance of the corporate Inventory Specialist, serve as the local coordination point for physical inventory practices and routine cycle counting initiatives.
o Maintain organized records on the company computer system as directed. Coordinate and report on all activities and operational issues with management as needed.
• Ensure the cleanliness, safety and security of the local store and service center. Communicate with Management regarding any significant issues with facilities, vehicles and other assets and equipment.
• Perform other duties as required.
What You Can Look Forward To:
• Competitive compensation and benefits package.
• Formal and on-the-job training and development.
• Resources and support you need to succeed.
• World-class products and services from the global leader in surveying and construction technologies.
• Opportunities for growth & advancement in a dynamic, growing company that values employees and customers.
Visit http://sitech-midsouth.com/st_careers.html for complete job overview and application process.
E-mail your resume and cover letter to joinus@sitech-midsouth.com, or fax to (502) 459-6600.
• Location:
Little Rock, Little Rock, Arkansas
• Post ID: 3060256 littlerock
